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Insights
Track and analyze your communication performance with detailed metrics and reports. AethenoxAI's Insights dashboard gives you a clear picture of conversations, calls, team performance, and message delivery across all channels.
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Overview
The Insights section provides comprehensive analytics for all your communication channels. Monitor key metrics like response times, call durations, delivery rates, and team performance from a single dashboard. Use these insights to identify bottlenecks, optimize workflows, and improve customer experience.
Features
Conversations
Analyze your WhatsApp conversation metrics — response times, volumes, and trends.
Call Analytics
Analyze voice call performance — answer rates, durations, and peak hours.
Performance
Monitor team and AI agent performance across all channels.
Delivery Reports
Track message delivery status — sent, delivered, read, and failed.