Docs › Automation
Automation
AethenoxAI's automation engine lets you build intelligent workflows that handle customer queries, route messages, and trigger actions automatically.
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Overview
The Automation section provides a suite of tools for streamlining your customer communication. From AI-powered agents that respond instantly to routing rules that ensure the right team member handles each conversation, automation helps you deliver faster, more consistent support. All automation features are accessible from the sidebar under the "Automation" section.
Features
AI Agents
Create intelligent agents powered by your knowledge base that handle customer queries automatically.
Knowledge Base
Manage the articles that power your AI agents using RAG (Retrieval-Augmented Generation).
Webhooks
Receive real-time HTTP notifications when events happen in AethenoxAI.
Human Handoff
Transfer conversations from AI agents to human team members when needed.
Routing Rules
Control how incoming messages are distributed to team members or AI agents.
Business Hours
Define when your team is available and configure after-hours behavior.
Greetings
Set up automated welcome messages for new and returning contacts.